Smokace Casino Responsible Gambling

At Smokace we take responsible gambling seriously. We want play to stay fun and safe, so we provide measures to help you control activity on your account and access support when needed. This page explains the tools and options available to help you manage time, spending and risks while playing with us in Canada.

Player protection principles

We prioritise player safety, informed choice and transparent controls. We encourage customers to set personal limits, monitor their activity and use breaks or self-exclusion if gambling is becoming a problem. We do not promote chasing losses and we expect all players to follow the terms that keep accounts and funds secure.

Activity-control tools

You can manage your account activity with in-account controls or by contacting our support team. Common controls include deposit limits, time limits, cooling-off periods and full self-exclusion. If you need help setting any tool up, contact live chat or email [email protected].

Deposit limits

Deposit limits let you cap how much you add to your account over a set period. Limits are typically available on a daily, weekly or monthly basis and can be adjusted in small steps to match your comfort level. Changes may take effect after a short processing period to prevent impulsive increases.

Loss limits

Loss limits help you control how much you can lose over time. These limits apply to net losses and can be combined with deposit limits and wagering controls. If you exceed a limit, you can request a review or choose to extend a break before resuming play.

Time limits and session reminders

Session reminders and forced breaks are available to help you keep track of play time. You can opt in to receive reminders after a set number of minutes or activate a scheduled session timeout. These tools are designed to support balanced play and reduce prolonged sessions.

Self-exclusion

Self-exclusion lets you close access to your account for a chosen period, from a few months to a longer-term exclusion. During self-exclusion you will not be permitted to log in, deposit or place wagers. We will comply with your request and provide clear steps to reinstate access only after the agreed exclusion period ends.

Signs of problematic behaviour

Warning signs can include spending more than intended, borrowing to gamble, hiding play from friends or family, or feeling irritable when not gambling. If you recognise these signs in yourself or someone you care about, consider using limits, taking a break or seeking professional help.

Tips for maintaining control

Set realistic deposit and time limits, budget before you play, avoid gambling when upset or distracted and use session reminders. Talk to a trusted friend about your play habits and review account history regularly to spot changes early.

Professional help and support organisations

If you or someone close to you needs help, contact provincial gambling support services. Canadian resources include ConnexOntario, provincial helplines and national groups such as Gamblers Anonymous. For immediate assistance with account tools, contact our support team via live chat or [email protected].