Data Privacy Policy
This Privacy Policy explains how we at Smokace collect, use and protect the personal information you provide when you create an account, make transactions, or use our site and services in Canada. We value your privacy and aim to be clear about the types of information we handle, why we use it, and the choices available to you.
Types of data we collect
We collect different categories of information depending on how you use our services. Common types include personal data, technical data and transactional data.
Personal data
This includes information you provide directly when registering or verifying your account - for example, your name, date of birth, postal address, email address, phone number and government ID for KYC checks. We may also collect contact preferences and any communications you send to our support team.
Technical data
Technical data is collected automatically when you use our site. It may include IP address, device and browser details, operating system, language settings, and general location information. We also use cookies and similar tracking technologies to improve site performance and remember your preferences.
Transactional data
Transactional records cover deposits, withdrawals, bets, gameplay history, bonuses claimed and payment confirmations. We record this information to process transactions, resolve disputes and detect suspicious activity.
How we use your information
We use personal and technical data to:
- create and manage accounts and process payments
- verify identity, comply with legal and regulatory obligations, and prevent fraud
- provide customer support and resolve issues
- operate and improve our services, including security monitoring and product development
- send marketing communications where you have given consent; you can opt out at any time.
Data protection practices
We maintain administrative, technical and physical safeguards designed to protect personal information from unauthorized access, use or disclosure. These measures include encryption, access controls and staff training. While we take reasonable steps to secure your data, no internet transmission is completely secure.
Cookies and tracking technologies
We use cookies, web beacons and similar tools for essential site functions, analytics and, where permitted, advertising. You can manage cookie preferences through your browser and any cookie settings provided on our site. Disabling certain cookies may affect site functionality.
User rights
Subject to verification and applicable law, you may have the right to access, correct, delete or restrict processing of your personal information. You may also object to certain uses and withdraw consent for marketing communications.
Access, correction and deletion
To request access, correction or deletion of your data, contact us at [email protected]. We will verify your identity before responding. We may retain certain information as required for legal, regulatory, fraud-prevention or legitimate business purposes.
Information sharing and third parties
We share information with service providers who operate on our behalf - for example, payment processors, identity verification vendors, game providers and fraud-monitoring services. We may also disclose information when required by law or to protect our rights. Some service providers may process data outside Canada; where this occurs we use contractual and technical safeguards to protect your information.
Privacy policy updates
We may update this policy from time to time. Changes will be posted on this page and, where appropriate, we will notify you via your account or by other means. Please review the policy periodically to stay informed about how we handle your information.