Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us any time and we’ll guide you through deposits, withdrawals, verification or site features. Choose the most convenient communication channel for you, live chat, email or phone, and expect prompt, Canada-focused service to keep your account active and secure. Support materials and FAQs are available for quick self-service.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, account, verification and withdrawal help) |
| General enquiries | [email protected] (general questions, verification) |
| Affiliate enquiries | [email protected] (partnerships & tracking) |
| Phone | +1 416 582 7491 (voice support for account and payments) |
| Working hours | Live chat 24/7, Email responses Mon-Fri 09:00-18:00 ET (typically during working hours), response times vary by channel |
Contact by email
For detailed requests, account issues, or any matter that requires documents or an explanation, email is the preferred contact method. Please send your message to [email protected] with a clear subject line, include up-to-date contact details and relevant account information to avoid delays. Please allow up to 24-48 hours for a reply; we may follow up by email to request further documents.
Contact Form
NameEmailMessageSend messageResponse Time
Our support team aims to reply quickly; most inquiries are answered within one business day. Complex issues that require verification, manual review or third-party checks may take longer, and response times will vary depending on the case. If you need an update sooner, mention it in your message and we’ll prioritize where possible.
Feedback
We want to hear from you. Share any feedback, suggestions, or ideas to help improve the site, big or small. Every message is reviewed carefully by our team and used to enhance features, promotions and the overall user experience. Reach out via live chat or email [email protected] and we’ll consider your input as we make ongoing updates.